Privacy Policy

Welcome to Flat Clearance Waterloo. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect information about you in various ways. The information we may collect includes:

Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, which you voluntarily provide to us when you place an order or contact us.
Derivative Data: Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information from our services.
Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the site from a mobile device.
Third-Party Data: Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the site permission to access this information.

2. How We Use Your Information

We use the information we collect in the following ways:

To Process Transactions: We use your information to manage and process your orders, payments, and other transactions related to our services.
To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
To Personalize User Experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
To Send Periodic Emails: We may use your email address to send you information and updates related to your order or other products and services in which you have expressed interest.
To Run a Promotion, Contest, or Survey: We may use your information to administer a prize draw, survey, or other site feature.
To Enforce Our Terms and Policies: We may use your information to enforce our terms and policies, including those related to acceptable use and intellectual property.
To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, court orders, or legal processes.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

However, we may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

4. Data Security

Your security is important to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Secure Servers: We use encrypted communications to protect your information.
Access Controls: Access to personal information is limited to those employees, contractors, and agents who need to know that information to process it for us.
Data Encryption: Sensitive and private data, such as credit card information, is protected through encryption technologies like SSL (Secure Socket Layer).
Regular Security Audits: We conduct regular security assessments to ensure the integrity and confidentiality of your data.

5. Your Rights and Choices

You have certain rights regarding the personal information we hold about you. These rights include:

Accessing Your Information: You can request access to the personal information we hold about you.
Correcting or Updating Information: You can request that we correct or update any personal information you believe is inaccurate or incomplete.
Deleting Your Information: You can request that we delete your personal information, under certain conditions.
Opting Out of Communications: You can opt out of receiving future marketing communications from us by following the unsubscribe instructions included in each email.

To exercise any of these rights, please contact us through the methods described in the Children's Information Processing section.

6. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

7. Third-Party Services

We may include or offer third-party products or services on our website. These third parties have their own privacy policies addressing how they use such information. We do not control and are not responsible for the privacy practices of these third parties.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

9. International Data Transfers

If you are accessing our services from outside the United Kingdom, please be aware that your information may be transferred to, stored, and processed in the United Kingdom or other countries where our servers are located.

10. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

11. Consent

By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.

12. Additional Information

For more information or if you have any questions about this Privacy Policy, please refer to the designated sections within this document.